Terms and Conditions
By using our services you are agreeing to these terms, please read them carefully.
Product or Service Specific Terms
We provide a wide range of services, either directly or through third parties. Many of these Third parties have additional terms and conditions of use we are required to make you aware of. Those terms will either be provided for you here or provided to you directly upon your commencement of those services.
Sometimes additional terms and conditions are required, these will be provided to you on an as required basis.
If you have any concerns or queries about which terms are relevant to you, you should contact us immediately.
General Terms of Business
Our general terms of business apply to any interactions you may have with us as a customer.
We are committed to providing an exceptional service level to our clients. To find out about our service level commitments please click here
We are committed to providing a service above and beyond expectations, if you are for any reason unhappy with the service received you can follow our complaints procedure here
General Terms & Conditions
These Terms apply to all Contracts entered into by brokenStones.
These Terms apply to all Contracts entered into by brokenStones.
2.1 In these Terms the following words have the following meanings:
Active Devices: Products containing electronic components
Contract: any contract for the supply and/or installation of Products by brokenStones to the Customer
Customer: any Customer of brokenstones to whom Products are supplied under the Contract incorporating these terms
brokenStones: B.S Net Limited (Company Number:03399705) whose registered office is at Bridge House, Station Road, Lichfield, WS13 6HX
Products: any products or services, including A ctive Devices to be supplied by brokenStones under the Contract (including any part or parts of them)
Quotation: any offer by brokenStones for the supply and/or installation of Products
Specification: the specification of the Products set out in the Quotation or otherwise agreed in writing
Terms: the terms set out in this document and any additional terms agreed in writing by brokenStones and the Customer
Third Party Software: all software owned by or licensed to the Customer by third parties and which comprised part or all of the Products
2.2 In these Terms headings will not effect the construction of these Terms.
3.1 These Terms apply to all Contracts to the exclusion of all other terms. Any variation is only effective if agreed in writing by a Director of brokenStones. No other employee, representative or agent has authority to vary, alter or amend the Terms. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of brokenStones which is not set out in the Contract. Nothing in these Terms will exclude or limit the Company’s liability for fraudulent misrepresentation.
3.2 No terms or conditions endorsed upon, delivered with or contained in the Customer’s purchase order, confirmation of order, Specification or other document will form part of the Contract simply as a result of such document being referred to in the Contract.
3.3 The Customer must ensure that the terms of its order and any Specification are complete and accurate.
3.4 Any Quotation accepted by the Customer or Customers order accepted by brokenStones shall be subject to these Terms and any credit checks which brokenStones may undertake.
3.5 brokenStones shall be entitled to cancel the Contract at any time without liability, if either the Customer fails to supply upon request trade and/or bank references or if such references supplied or credit checks undertaken are unacceptable to brokenStones.
3.6 Quotations are only valid for the period stated in them or in default of any period, 30 days from their date, provided brokenStones has not previously withdrawn it.
4.1 The Price to be stated in the Quotation, may be increased by brokenStones before delivery of the Products if there is any variation in the cost of materials, labour or other overheads (including any variations in foreign exchange rates) or if any change in the Specification is required. The Customer will be advised of any such increase in Price.
4.2 The Price shall be exclusive and any value added tax and any other taxes, government charges or customs duties shall be added to the Price.
4.3 The Price includes the cost of installation and delivery in accordance with the Quotation. brokenStones shall be entitled to charge extra for any additional works required and not provided f or within the Quotation.
5.1 Sale of Hardware/Software:
5.1.1 Save where the Price exceeds £1,000 payment of the Price shall be made to brokenStones in the quoted currency not later than 14 days following the invoice date.
5.1.2 Where the Price exceeds £1,000, 50% of the price shall be payable with the order, with the balance due in the quoted currency not later than 14 days following the invoice date.
5.2 Sales of Services (Consultancy/Installation/Software Development)
5.2.1 Save where the Price exceeds £5,000 payment of the Price shall be made to brokenStones in the quoted currency not later than 30 days following the invoice date.
5.2.2 Where the Price exceeds £5,000, 50% of the price shall be payable with the order, with the balance due in the quoted currency not later than 30 days following the invoice date.
5.3 Time for payment shall be of the essence.
5.4 No payment shall be deemed to been received unless brokenStones has received cleared funds.
5.5 All payments payable to brokenStones under this Contract shall become due immediately upon termination of this Contract despite any other provision.
5.6 The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by brokenStones to the Customer.
5.7 Any discount is subject to payment in full within these payment terms and in default, brokenStones reserves the right to raise an invoice for the discount.
5.8 In default of payment in full on the due date brokenStones shall have the right to charge interest from the due date to the date of payment at the rate of 8% above the Bank of England Base Rate accruing on daily basis on the amount outstanding.
5.9 If the Contract provides for the payment of the Price by instalments and the Customer defaults on any instalment, the whole Price outstanding shall become immediately due and payable and interest shall run on the outstanding Price at the rate set out in Clause 5.8 from the date of default. brokenStones may suspend any further deliveries of the Products until payment of the Price by the Customer. The Customer shall indemnify brokenStones against any losses or expenditure suffered by brokenStones as a result of such suspension (including storage charges).
5.10 Upon the occurrence of an event of force majeure (as detailed in Clause 8.2) brokenStones shall be entitled to invoice for the proportion of work completed and for Products delivered.
6 RISK AND PROPERTY
6.1 The risk in the Products shall pass to the Customer upon delivery but title in the Products supplied shall remain with brokenStones until the Customer has paid all amounts outstanding to brokenStones under any account whatsoever. Until brokenStones is paid in full for the Products the relationship of the Customer to brokenStones shall be fiduciary in respect of the Products and the Customer shall keep the Products separate from those of the Customer or third parties and properly stored, protected and insured and identified as brokenStones’ property, but the Customer shall be entitled to resell or use the Products in the ordinary course of trade.
6.2 The Customer shall be entitled to resell the Products in the ordinary course of trade prior to the passing of title provided that before agreeing to resell such Products the Customer shall supply a copy of these Terms to the intended buyers.
6.3 The Products shall remain as chattels and severable from any land, buildings or other products of the Customer to which they may become attached.
6.4 In the event of a breach of these Terms by the Customer or upon the Customers insolvency prior to title passing, the Customer shall immediately return all the Products to brokenStones and in default, brokenStones shall have the irrevocable right to enter upon the Customers premises or other premises where the Products are located with transport and recover the Products.
7 DELIVERY AND INSTALLATION
7.1 Time is not of the essence of the Contract but brokenStones shall use reasonable endeavours to deliver and install in accordance with the Quotation. Time or dates given for delivery and installation are estimates only. brokenStones shall not be liable for the consequences of any delay.
7.2 Delivery and installation may be by instalments whereupon each delivery and installation shall constitute a separate contract and failure to deliver any instalment shall not be grounds f or cancellation of the Contract nor refusal to pay the Price.
7.3 If for any reason the Customer will not accept delivery or installation of any Goods when they are ready for delivery and installation, or the Company is unable to deliver or install the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:
7.3.1 risk in the Goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence);
7.3.2 the Goods will be deemed to have been delivered; and
7.3.3 the Company may store the Goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including, without limitation, storage and insurance).
7.4 Any dates specified by brokenStones for delivery and installation are intended to be an estimate. Failure to accept delivery shall not excuse payment of the Price. The Customer shall indemnify brokenStones against all expenses arising from such non-delivery.
7.5 The Customer shall ensure that such facilities as brokenStones shall reasonably require for access and installation are available and in default shall indemnify brokenStones for any additional expenses incurred.
7.6 The installation of the Products shall not be complete until such time as brokenStones has notified to the Customer in writing.
7.7 The Customer shall indemnify brokenStones against any liability suff ered for breach by the Customer of any duty imposed upon it under any relevant Health and Safety legislation in respect of any of brokenStones’ employees or agents.
8 FORCE MAJEURE
8.1 brokenStones shall not be liable for any failure to perform any part of the Contract if its performance has been delayed hindered or prevented by any circumstances whatsoever which are not within the control of brokenStones including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials and are not preventable by reasonable diligence on its part.
8.2 If brokenStones is at any time delayed hindered or prevented from performing the Contract in whole or in part by such an event detailed in Clause 8.1 then brokenStones shall be at liberty to withhold, suspend or reduce performance to such extent as is reasonable in all the circumstances. The Customer shall thereupon be liable for a rateable proportion of the Price agreed to be paid.
9.1 brokenStones shall be entitled without notice to change the Specification provided that any variations in quality do not materially affect the general commercial use of the Products.
9.2 If the Customer instructs brokenStones to vary the Specification the Customer will be responsible for any reasonable increase in Price due to such alteration.
10 WARRANTIES AND LIABILITY
10.1 brokenStones warrants that the Specified Products will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Specification
10.2 brokenStones shall have no liability to the Customer for any loss, damage, costs, expense or other claims for compensation arising from any information or instructions supplied by the Customer which are incomplete, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non–arrival, or any other fault of the Customer.
10.3 Except in respect of death or personnel injury caused by brokenStones’ own negligence or incompetence or as expressly agreed to by the Parties hereto brokenStones shall not be liable to the Customer by reason of any representation (unless fraudulent) or any implied warranty, condition or other term, or any duty at common law, or under the express terms of this Agreement, for any loss of profit or any indirect, special or consequential loss, damage, cost, expenses or other claims (whether caused by the negligence of brokenStones, his servants or agents or otherwise) which arises out of or in connection with the provision of the Products or its use by the Customer.
11.1 If the Customer commits any breach of these Terms and/or the Contract or being a Company has a resolution or petition for its winding up passed or presented, or a Receiver or Manager is appointed or, if a natural person, commits any act of bankruptcy or enters into any composition with creditors, or is subject to an interim order within the Insolvency Act 1986 or suffers any execution to be levied upon its products, or is unable to pay its debts as per the Insolvency Act 1986 or fails to take delivery of the Products or is in breach of the terms of any contract with brokenStones (including these Terms), brokenStones shall be entitled to terminate the Contract or suspend its performance and all sums in respect of Products delivered to the Customer shall become immediately payable.
12 SUB-CONTRACTING AND ASSIGNMENT
12.1 brokenStones may assign or sub-contract the whole or any part of its rights and obligations under the Contract.
12.2 The Customer shall not be entitled to assign its rights or obligations under these Terms without the prior written consent of brokenStones.
13 THE CUSTOMER’S RIGHTS
13.1 For the avoidance of doubt, it is hereby declared that these Terms are to be read in conjunction with the provisions of the Unfair Contract Terms Act 1977, the Sale of Goods Act 1979 and the Sale and Supply of Goods Act 1994 or the Unfair Terms in Consumer Contract Regulations 1994 or any statutory modifications thereof. Nothing in these Terms shall affect a consumer’s statutory rights.
14 DATA PROTECTION
14.1 brokenStones agrees that it will in relation to personal data processed in connection with this Contract (“the Customer Data”):-
14.1.1 process the Customer data in accordance with the Data Protection Act 1998 (“the 1998 Act”) and any other applicable data protection legislation;
14.1.2 process the Customer Data only so far as is necessary for the purpose of performing its obligations under this Contract;
14.1.3 not disclose Customer Data or allow access to it other than by employees and/or third party engaged by the Contract to perform the obligation imposed on brokenStones by this agreement and to ensure that such employees and/or third parties are subject to written contractual obligations concerning the Customer Data which are no less onerous than those imposed on the Customer.
15 PROPRIETARY RIGHTS
15.1 The Products are sold subject to the rights of any person whether in respect of any patent, trademark, registered design, copyright, confidential disclosure or otherwise to prevent or restrict sale or use of the Products in any part of the world and the Customer will in this respect accept such title to the Products brokenStones may have.
15.2 The Customer hereby acknowledges their sole responsibility to comply with all terms and conditions of any license attaching to Third Party Software supplied and delivered by brokenStones. The Customer hereby acknowledges that failure to comply with such terms and conditions may result in the Customer being refused a software license or having the same revoked by the proprietary owner. The Customer hereby further agrees to indemnify brokenStones in respect of all costs, charges or expenses incurred by brokenStones as a result of any breach by the Customer of such conditions.
16.1 Each right or remedy of brokenStones under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
16.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
16.3 The Parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any party that is not a party to it.
16.4 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.
16.5 The Contract and the documents referred to in it constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject mater of this Contract
16.6 Any waiver by brokenStones of any breach of, or any default under, any provision of the Contract by the Customer will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.
16.7 These Terms shall be governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts.
brokenStones Service Commitments
One of the main drivers behind what we do here at brokenStones is maintaining an exceptionally high level of customer service, it’s one of the reasons I set the business up in the first place.
For all our Support clients we have an incident prioritisation and Service level promise. This sets out how we classify any issues you report to us, and how quickly you can expect us to respond and resolve your issue.
The following prioritisation and response times applies to all support issues you raise with us either via e-mail to your designated support address or via our dedicated support helpdesk on 01543 241210.
Confirmation of Receipt
Upon raising an issue with you, you should get an automated confirmation e-mail notice back pretty much straight away. If you have NOT received this notice within 30 minutes you should contact our helpdesk on 01543 241210
We shall respond to all new issues raised with our support team within 1 business hour. We call this first response, and it means we’ll respond personally to you, not some automated system.
Something that is completely stopping your business from operating.
We will have a plan in place to fix it within 2 business hours.
We will have found you a suitable work-around and/or resolved it within 4 business hours.
Low Priority issues
Something that does not significantly affect work being conducted on a daily basis.
We will have a plan in place to fix the issue within 7 days.
High Priority Issues
Something that is stopping an individual from carrying out their job and they have no work around for.
For issues raised before 1.30pm we will have a plan in place to fix it by the end of that business day
For issues raised after 1.30pm we will have a plan in place to fix it by the end of the next business day
We will have resolved your issue by the end of the next business day
Medium Priority Issues
Something that is hampering an individual from doing their job effectively, or has the potential to cause significant loss if it’s not resolved in a timely manner.
For issues raised before 3.30pm we will have a plan in place to fix it by the end of the next business day.
For issues raised after 3.30pm we will have a plan in place to fix it by the end of the 2nd full business day.
We will have resolved your issue within 3 business days.
If at any point you are not satisfied with how we are handling your issue, or you don’t think we have met our commitments as set out above you can contact our customer services manager on firstname.lastname@example.org or 01543 222444.
If you are still not happy, you can find our complaints procedure here
This policy will be updated on Friday 25th of May in line with the new GDPR legislation
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.
Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform visitors about products and services supplied by B.S Net Limited. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites etc.).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Notices and Revisions
If you have any concern about your privacy whilst on this website, please e-mail us a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Notice and the Terms & Conditions will change also. You should check our website frequently to see recent changes.
brokenStones Complaints Procedure
Our customer service is extremely important to us, we believe If you have a complaint about brokenStones in the first instance you should contact our Customer Services Manager, Rachael Povey, on email@example.com or 01543 222444 providing as much information as you can to help her help you.
If you don’t feel your complaint has been dealt with accordingly and to your satisfaction, you can post your complaint to our Head Office:
Head of Customer Services
B.S Net Limited
Unit 4 Three Spires House
Nominet Polices & Rules (.UK Domain Names)
Tucows Registration Agreement (Non .UK Domain Names)
Office 365 & Microsoft Cloud
I.T. Support Services
A Separate terms of Contract is provided to all customers with an I.T. Support Agreement
If you believe something that may constitute abuse has originated from any of our systems (for example Spam or inappropriate content) you can report it via firstname.lastname@example.org starting your subject line with the word ABUSE:
Upon receiving your report it will be logged and you will be sent a confirmation email within 30 minutes so you know we have received your request.
We aim to have reviewed your request and taken action on it within 24 hours of receipt.
If you do not receive an initial confirmation email within 30 minutes, please first check you own junk mail filters, and then contact our offices on the number provided on our Contact Page