Tails In IT - October Edition

What’s in the October Edition?

What you Thought About us This Month
Meet Our Service Delivery Manager
Microsoft Teams New Search Results Page
Our Core Values – The Way of The Dog
Upgrading to Windows 11
Join us For an Episode of ‘The brokenStones Podcast’

What You Thought About Us This Month

“Excellent IT support from brokenStones. Responsive. Effective. Friendly. Honest. Would definitely recommend. PS – I lost 4 hours of work today and it has just been magically restored by brokenStones. Result!” – Peter Anderton

“I received an instant acknowledgment to my IT help request; the job was done within 15 minutes, and I was advised upon completion. Couldn’t ask for more!” – Terry Bloor

“Very friendly and helpful advice as always from a great local company” – Graham Molyneux

Meet Our Service Delivery Manager

This month’s Staff Highlight is Barry Jackson, our Service Delivery Manager

Since 2019, Barry has been responsible for running our Operations Department within brokenStones. Barry, having always worked within the technology sector, has now spent well over a decade in IT and Telecommunications where he improves performance and process.

Barry manages the Operations team, which encompasses the Service Desk, Project implementations but also has a huge focus on our internal systems and processes to ensure that we are delivering on the exceptionally high standards that he demands from his team. He also occupies a place on the leadership team, contributing to the ongoing development, direction, and improvement of the business.

In his personal life, Barry juggles his time between family and also content creation for the YouTube gaming channel that he is a part of. He’s F1 mad, loves movies and a big Beatles fan!

Microsoft Teams New Search Result Page

A new search results experience in Teams for Desktop clients will be rolled out in early November to make finding messages, people, answers, and files faster and more intuitive. The new search results page promises to deliver “better context, faster results, improved filtering capabilities with AI-powered relevance based on the people and content you engage with most in Teams and other Microsoft 365 services.”

The new search results page divides search results in different categories, such as people, messages, and files, and makes much better use of available screen space.

The old way to search in Teams

The new way to search in Teams

The Way of The Dog

Our Core Values are The Way of The Dog, and we live by these to help make your life easy.

Our prime purpose in life is to help others, and if we can’t help them, at least don’t hurt them. The Way of The Dog can teach us a lot about how to live our purpose. Life is about having fun, loving others, doing what we can to help, showing we care and just generally having a good time and wagging our tails.

The Way of The Dog is to Be Worthy of Trust, Love Unconditionally, Keep Digging, and Wag Your Tail!

Bernard, Head of Making Clients Happy, makes sure we uphold these values!

Upgrading To Windows 11

Windows 11 was rolled out earlier this month, and everyone already using Windows 10 can upgrade for free if their device is compatible. You can check if your current device is compatible by using the PC Health Check App

If you’re not in a hurry, the new Windows update will be pushed to your device in the upcoming months when Microsoft indicates the device is ready for the upgrade. However, if you’re not wanting to wait, you do still have the option to manually download Windows 11 and see its new look and features.

How to Download Windows 11

Some users can download Windows 11 in the same way you’d get any new version of Windows. Just go to Settings > Update & Security > Windows Update and select Check for Updates. If the update is available, you’ll see Feature Update to Windows 11. Then click Download and Install

However, the Windows 11 rollout will be slow, so it could be a few months until its available on your device. New PCs will get the upgrade first, and all compatible devices are expected to receive it by mid-2022, depending on device age and hardware.

The brokenStones Podcast gives businesses like yours the opportunity to share your business story with our listeners in a 20-minute podcast episode.

It really is just a free bit of promotion for your business and gives you the chance to tell people more about what you do and how you got into the industry, and really let people get to know you and your business better.

If you’re interested in joining us for an episode then please email tayla.evans@brokenstones.net as we would love to hear from you.

If you’d like to listen to some our previous episodes, you can find them here. Subscribe to our YouTube Channel to make sure you don’t miss out on an episode!