Choosing an MSP For Your Business

Nov 2, 2021

A Managed Service Provider is someone you will rely on to take care of an important aspect of your business and so it’s important you choose the right company who can help you grow, whilst keeping your staff and customers safe. Here are some of the top things you should consider when looking for an MSP.

Do they offer the latest security? – Cybersecurity is at the heart of good IT support, a good MSP will know this and ensure its support is built around solid Cybersecurity. Does your MSP build its support around Cybersecurity and can they provide the best protection?

What do their Google Reviews say? – Google reviews are a great way to see what real people are saying about the MSP. These are people who have tried and tested the MSP and can give you a real insight into what working with them is like.

Could you have a working relationship with them? – You’ll be relying in your MSP to support you business and will communicate with them often. Therefore, it’s important that you’re able to have a good relationship with them.

Do they provide reporting? – Being able to see a record of the tickets your business has raised helps you to understand the types and volumes of issues you get within your business. Ask your MSP if they provide a reporting service so you can see just that.

Are staff trained and accredited for the latest technologies? – Technology is constantly changing and it’s important your MSP can keep up. You need to be able to rely on your MSP to provide the most up-to-date technologies, and to ensure its staff are fully trained and certified on an on-going basis.

How long has the company been in business? – A key question to ask is: How long has the MSP been operating? It’s not a great idea to trust your IT and security with a new and inexperienced MSP. Look for expertise and experience from your MSP so they can give you guidance and advice.

What’s their social media presence like? – It’s no surprise social media plays a biog part in business in todays world. Check to see if your MSP has a social media presence and if they’re active on it. A good MSP will go above and beyond to provide you with useful information and resources on social media, whether it’s the latest tech news, how-to blogs, or informative videos.

What accreditations do they have? – It’s important your MSP keeps up to date with technology and constantly try to better itself by gaining new accreditations. Check to see what accreditation’s your MSP has.