Customers Success Stories

Customer feedback is hugely important to me, we can think we are doing a good job, and we can measure all of our performance metrics, but nothing beats a rave review from a satisfied customer.

To help us monitor how good a job we are doing for you, whenever we complete a support incident for a customer, they get sent through a quick ‘rate us out of 5’ survey, with the option to leave some feedback… we gather all that in and review it regularly…

Here’s a few comments from our existing customers that we’ve collected to share with you…

Leave us some feedback

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Customer Comments

Here’s what some of our recent customers have to say about us …

Wanted to say a massive thank you for being so quick to respond and understand what I needed. Because you were so on the ball my on-boarding of a new staff member ran even more smoothly. You were easy to understand and great to work with and I am sure this is the first of many transactions between us. Thanks again!

Deborah Fielding
Mirus Media

Highly recommended. The team are fabulous and their service is first class. I needed an additional PC for our studio quickly, it was purchased,built and installed in less than 48 hours! A happy customer here!

Sara Moseley
Great Little Picture Company

I belong to the Broken Stones IT Club and regularly attend their IT clinics. Chris and his team are fantastic at solving all my IT issues which, as a small business, is vital as I don't have the time. If I have an issue, they just log in and sort it out. Great value, fantastic service.

David Kemp
DK Electrical

Excellent service and advise. It's rare to meet an IT company that are interested and enthusiastic about talking to you, as well as knowledgeable. Always recommended.

Phil Grigg
Radmoor Training

Bloody Marvellous! A very useful bunch of boys and girls!

Joyce Bullock
Joyce Bullock Garden Designs

Thanks for the help this morning guys - much appreciated! Nice to know there are people out there who can help a technobiff like me...

Sally Wagstaff
Xodos Aesthetics Ltd

Great service, thank you!  BIG difference noticed already - Top Job.

Peter Caswell
Orbit Pharmaceutical Equipment

I.T. is now a pleasure help is at hand!

Deborah Baker
Hawthornes Research

Professional and quick response, First Class Service

Anthony Palmer, Marston Farm

Thank you for a speedy response which was professional and proactive

Sandra Johnson, Lichfield Diocese

Thank you for being a part of my extended office and brilliant IT team. I can highly recommend you and I will

Ilze Reinke, Ilze Reinke Interiors

Just really pleased with the speed of your response and helpful approach

Richard Frearson, Regenerco

Customer Comments Pre-2013

We’ve been going since September 2006, so here’s just a few small comments from our Customers prior to 2013

brokenStones looks after all of our in-house IT Infrastructure in addition to the supply of our broadband and our internet hosting. Seriously, these guys give us excellent service coupled with prices that are very reasonable! Peter Robinson
PRIZM Insurance

As an internet start-up, we've been very demanding with respect to specific software and libraries. BrokenStones has been very involved, recommending solutions to our problems and installing/configuring software at short-notice. The level of service and support has been exceptional

Luke Jefferson

BrokenStones has helped us streamline much of the work we do. They've saved us money and helped us make sense of the digital world, so we can continue to innovate our way to success. We no longer have to worry about the aspects of our IT infrastructure we know little about, and as they promised we are confident our IT systems are in the right hands!

Peter Lippitt
Peter Scarks Design

I have complete confidence in brokenStones. It’s impossible to plan for when your system is going to let you down and in our line of business there are constant deadlines that just can’t be missed. brokenStones has come to our rescue and provided a service above and beyond on more than one occasion. I would recommend them to anyone, and often do.

Karen Nicholls
Roar Marketing

I would just like to say a BIG THANK YOU to you and your team for helping me with my IT email issues.

Without your help my business would have lost days of work, and as a one woman band with deadlines to meet me and my customers are very grateful for the speed at which you diagnosed and solved my IT issue.

I would have no hesitation is recommending brokenStones to fellow graphic designers who’s computers are our business!

Caroline Massingham
C'Creative Limited