brokenStones Complaints Procedure

Our customer service is extremely important to us, we believe If you have a complaint about brokenStones in the first instance you should contact our Customer Services Manager, Rachael Povey, on or 01543 222444 providing as much information as you can to help her help you.

If you don’t feel your complaint has been dealt with accordingly and to your satisfaction you can post your complaint to our Head Office:

Head of Customer Services

B.S Net Limited

Bridge House

Station Road


WS13 6HX